PAYMENTS
Payments can be made through Ideal and Paypal. If you’d prefer to pay in a different way, then please send an email to contact@dalunacbd.com so that we can look for a possible alternative.
SHIPPING
All packages are shipped from The Netherlands with PostNL. All mentioned prices are stated in euros and include 21% VAT.
No shipping costs are charged for shipments within the Netherlands.
DaLuna CBD is committed to offering worldwide shipping. Shipping costs are charged for shipments outside the Netherlands. These can be found below. If you have any other questions, you can email us at contact@dalunacbd.com.
Shipping information for the following countries:
Austria, Belgium, Denmark, France, Germany, Italy, Luxembourg, Spain, Sweden, United Kingdom (UK)
Packages up to 0.5 kg: €9,80*
Packages up to 5 kg: €19,50
Packages up to 10 kg: €25,00
Packages up to 20 kg: €34,00
*You have to option to choose shipping without a track & trace for packages up to 0.5 kg. It costs less, but you won’t be able to track & trace your package. DaLuna CBD is not responsible for any lost packages.
Shipping information for the following countries:
Albania, Andorra, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Finland, Greece, Hungary, Iceland, Ireland, Latvia, Liechtenstein, Malta, Moldova, Montenegro, North Macedonia, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Switzerland, Turkey, Ukraine, Vatican
Packages up to 0.5 kg: €12,60*
Packages up to 5 kg: €25,00
Packages up to 10 kg: €31,00
Packages up to 20 kg: €40,00
*You have to option to choose shipping without a track & trace for packages up to 0.5 kg. It costs less, but you won’t be able to track & trace your package. DaLuna CBD is not responsible for any lost packages.
Shipping information for the following countries:
Russia, USA
Packages up to 0.5 kg: €18,20*
Packages up to 5 kg: €34,30
Packages up to 10 kg: €58,30
Packages up to 20 kg: €105,30
*You have to option to choose shipping without a track & trace for packages up to 0.5 kg. It costs less, but you won’t be able to track & trace your package. DaLuna CBD is not responsible for any lost packages.
PACKAGING
All orders are packed with great care and sent in a sturdy post package box.
I believe in recycling materials and try to avoid plastic. Most of the plastic that may be used is recycled. Try to pay attention to this yourself too and please reuse/recycle packaging as much as possible!
DELIVERY TIMES
Orders are usually sent within 3 working days once payment has been fully received. No orders are sent on Saturday and Sunday. The delivery time depends on the handling by Postnl, usually this takes up 1 to 5 business days.
Package orders are sent with a track & trace code that you receive in the confirmation email. This way you can track the delivery status of your package.
Missed the mail deliverer? No worries, the mail deliverer will try to deliver the package to your neighbors or will return the next day. Missed the deliverer again? Your package will be delivered at a nearby Postnl location (the deliverer will leave a note in your mailbox).
If ordered products are (temporarily) unavailable, you will be contacted. If you still want to cancel the order, the order will be canceled and the money transferred will be refunded.
Delivery times may differ on international orders shipped outside of The Netherlands.
RETURNS
This can be done within 14 days. If you want to return something, please contact contact@dalunacbd.com in plenty of time for further instructions.
Opened and/or used products cannot be returned!
Refunds are assessed individually. There will be no refunds based on appearance or weight.
Orders cannot be canceled after they have been shipped. DaLuna CBD reserves the right to cancel any unsent order. In this case payments will be automatically refunded.
